WHAT IS THE DESIGN PROCESS? Once a design request is submitted through the website or via email, a Sales Rep will be in touch to confirm the overall details of your order and inquire any further information needed to create your custom art! At that point your art request will be sent to one of our talented artists to begin creating exactly what you desired! Once the proof is ready, we send your way! We strive to make this process as easy as possible!
WHAT IS THE MINIMUM ORDER SIZE? Our minimum order for the majority of our custom items is 36! We ask that you confirm that your organization can meet that requirement before we start your artwork.
DOES REQUESTING AN ART PROOF COST MONEY? Nope! If you are looking to get an order started our team is more than happy to make your idea come to life at no cost. We do however only provide *ONE* free proof per design being ordered.
DO YOU MAKE DESIGNS FOR GROUPS OUTSIDE OF GREEK ORGANIZATIONS? Absolutely! We're here to help any businesses, clubs, schools, and all those who may need a custom shirt created.
DO YOU MAKE DESIGNS FOR OTHER ITEMS OTHER THAN T-SHIRTS? YES! Not only do we print on other apparel items like crewnecks, hoodies, polos etc., we also provide merchandise items like stickers, tote bags, water bottles, hats & MORE!
DO YOU EMBROIDER APPAREL? 100%! Ask your Sales Rep for more information!
WHAT IF THE DESIGN I HAVE IN MIND ISN’T SOMETHING YOU’VE DONE BEFORE? We’ve got you covered! Our artists can recreate anything or provide one-of-a-kind art as long as references can be provided to give a starting point.
WHAT IF I HAVE A THEME IN MIND BUT ARE UNSURE ABOUT DESIGN? Don’t stress, we are here to help! Houndstooth Press has been creating custom art for decades and we are more than likely to have something for every theme imaginable! Your Sales Rep can not only help you brainstorm ideas but send examples of previous designs that relate to your event for inspiration! You can use one of the already created designs and change the text to fit your group OR use one for the basis of your new design OR pull from multiple references to create your own!
HOW LONG DOES IT TAKE TO GET A DESIGN PROOF? Depending on the design, the average turn time for a custom proof is 3-5 business days. Need faster? Just communicate that to your Sales Rep and they can look at all possible options to provide faster services.
CAN I MAKE REVISIONS TO A PROOF? Yes! We offer three rounds of revisions free of charge.
ONCE MY ORDER IS PLACED, WHEN WILL I RECEIVE MY ORDER? Based on the production schedule and when sizes are submitted, your order (on average) would be to you within 5-8 business days. We can always look into rushing an order if you need something sooner!
CAN I ADD ADDITIONAL SIZES OR QTY'S TO MY ORDER AFTER IT HAS ALREADY BEEN PROCESSED? To eliminate errors, we do not allow additional changes to be made once your order has been finalized and processed.
WHY CAN WE NOT JUST PRINT ONE MORE SHIRT AFTER THE FIRST ORDER? We have a minimum requirement in place in order to cover the costs of the production of the garment. We currently do not have the ability to print just one or two garments at a time.
WHAT IS THE TYPICAL PRICING? Pricing can vary for each order!The price for each order reflects the total amount of sizes, as well as the design and garment styles. We have hundreds of options to choose from so we usually ask if you have a price range or desired style (t-shirt brand) and from there we can give you the best options on the market! We are confident we will find you something you and your organization will love while staying in budget!
HOW MANY INK COLORS CAN I USE IN A DESIGN? Up to 7 inks can be printed - this includes the underbase! Keep in mind our artists are pros and will use their talents as they see best when it comes to colors and creating your design.
CAN I PRINT MY DESIGN ON DIFFERENT COLORS OF THE GARMENT? (EX: WHITE SHIRT AND YELLOW SHIRT) Yes, you can print your design on multiple different colored garments as long as the inks and placement of design (left chest, full back print) remains the same. You can print on up to two similar tone colored garments, more options may require a fee.
CAN I PRINT MY DESIGN ON DIFFERENT GARMENT STYLES? (EX: T-SHIRT AND SWEATSHIRT) As long as the design and placement of the design remains the same, you can print on multiple different styles to an extent. More than three different styles may require a fee.
WHAT IS THE DIFFERENCE BETWEEN A BULK AND ONLINE ORDER? BULK ORDER:You send your Sales Rep a list of sizes needed for the order, and we'll send an invoice link in return for the bulk payment. Your order then goes into production as soon as the sizes are sent and we ship to one address, free of charge!! ONLINE ORDER:A link is set up for members to order/pay individually, they have the option to pay for shipping directly to their address, or can choose “ship to t-shirt chair” for free. After the link closes, sizes are processed and production begins! The t-shirt chair or main contact will be provided with a pass-out report to account for all orders placed.
I PUT MY SHIPPING ADDRESS, BUT I NEED MY ORDER SHIPPED TO THE T-SHIRT CHAIR. CAN YOU UPDATE MY SHIPPING ADDRESS TO "SHIP TO T-SHIRT CHAIR"? Once individual shipping is selected at checkout, we can not update the shipping information to “ship to my t-shirt chair.” If you are a University of Arkansas chapter, please contact your sales rep or email firstname.lastname@example.org for more help!
HOW DO I PAY? Once your bulk order is processed, an invoice will be emailed to you that includes a link to pay via credit card.
IF PAYING WITH A CHECK - WHERE DO I SEND IT? Checks can be made out to Houndstooth Press and mailed to: 636 E 15th Street, Suite A Fayetteville, AR 72701
CAN YOU CANCEL MY ORDER? OR GIVE ME A REFUND? We do not cancel orders or issue refunds on any orders. If you need to update your size or shipping information, please contact your sales rep or email: email@example.com.
WHAT IF THERE IS AN ISSUE WITH MY ORDER? Contact your Sales Rep - They’re ready to get any situation handled as quickly as possible! You can also send an email to: firstname.lastname@example.org
WHAT ARE YOUR HOURS OF OPERATION? We are open Monday - Friday, 8:00 AM - 5:00 PM CST!
WANT TO KNOW MORE? We’re happy to help! Send an email to: email@example.com Give us a call at: 479.443.0078